Posts Tagged ‘Customer Service Manager’

Employee spotlight – David Martin

Tuesday, April 19th, 2011

This month, we’re featuring customer service manager and all-around nice guy, David Martin. David is one of the reasons why Exmark is known for unbeatable customer service.

David Martin: Customer Service Manager

Before Exmark, David had very little experience with lawnmowers. When he first started, like everyone else at Exmark, he dedicated himself to learning everything there is to know about the machines. Inside and out. So he spent his first few months working two jobs: fulfilling his regular customer service duties during the day and joining second shift on the factory floor after hours.  There he learned about the different parts and pieces of the mowers and how they fit together to make superior products.

When he’s not diving into his work, David is diving into the ocean.  He’s been on dives in the Bahamas, Belize, Jamaica, Cozumel and Honduras, just to name a few. His scariest and most thrilling moment happened in Belize. An 8-foot shark swimming a foot away from him. He could see every line on its body. Every gill. The shark swam away as quickly as it appeared. It left David both frightened and awed by its powerful presence.

Have a comment or question for David? Leave it below.