This week we’re featuring Tony Weston. Tony is that rare breed of dealer, landscape professional and all-around nice guy. His business philosophy is simple: Be respectful, be honest and never sell your customers a product you wouldn’t use. Who can argue with that?
As a dealer, what do you look for in a product? I look for machines that are well-made, dependable and deliver the best cut out there. That’s why I only sell Exmarks. They’re the machines I use for my landscaping business and I would never sell my clients anything I wouldn’t use myself. We have a saying in my shop: We sell ‘em…We use ‘em…’nough said.
What is the one thing you focus on when it comes to your customers? Honesty. I am a dealer and a landscape pro so I know what it takes to get the job done right. And what it takes is a combination of experience and quality mowers. I’ll never sell a mower I don’t believe in, even if it means a bigger profit for me. I just can’t do it. I also believe in loyalty. I got baseball caps with my customers’ logos on them hanging on a wall in my shop. And I’ll never underbid a customer on the same job. Never. It’s not the way I do business.
What similarities/philosophies do you think you share with Exmark? Exmark always puts the customer first. They’re only interested in making the very best mowers, so they ask a lot of questions, are open to feedback and take their time crafting their machines. I am all about doing what you can for your customers.
How would you define a quality cut? First, start by picturing a large, open field with grass that’s about 13” long. Now picture a red laser beam coming in and slicing right through it. In one smooth motion, it creates an even cut from one blade to the next. No stragglers. No pushed over grass. What you end up with is my definition of a quality cut.
Thanks for answering our questions, Tony. Keep up the good work.
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